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1. Do I need a
PayPal or Google Checkout Account
to order?
2. How secure
is ordering?
3. What is your
returns policy?
4. How long will
delivery take?
5. What should
I do if something is wrong with
my order?
6. How can I contact
you?
7. How do you
grade the condition of the vintage
clothing?
8. How can I ensure
I buy the correct size?
9. I have items
to sell - do you buy vintage
clothing?
10. Can I use
any part of your website without
permission?
11. What are
your terms and conditions/legal
notices?
12. What is your
Privacy Policy?
1.
Do I need PayPal or Google Checkout
to order?
No,
you are not required to have
a PayPal account to purchase
from this store. Although if
you already have a PayPal account
you may use it.. If you opt
to use Google Checkout when
purchasing - you will be required
to sign up for a Google Checkout
account.
We use PayPal & Google Checkout
to process all credit and debit
card orders. We gladly accept
all major credit cards including
Visa, MasterCard, American Express
and Switch/Solo etc, in addition
to regular account payments
through PayPal and Google.
We use PayPal & Google Checkout
for payments because they are
both two of the largest and
safest processors. Your confidential
information in transit is automatically
encrypted from your computer
to ours using the Secure Sockets
Layer protocol (SSL) with an
encryption key length of 128-bits
(the highest level commercially
available). This means that
we NEVER see your bank or account
details.
We do not accept cheques, postal
orders or any other method of
payment other than those listed
above.
2.
How secure is ordering?
All
payments are processed by PayPal
or Google Checkout which means
that we never see your bank
or account details.
Any details that we do gather
such as name and address will
always be kept private. We will
only use your details for the
purpose you provided them for
and we do not share, sell or
swap your details with any third
parties, at all - for any reason.
3.
What is your returns policy?
We
offer a FULL REFUND as long
as the item is returned within
7 days. We do not require
a 'good' reason. If you do not
want it, for whatever reason,
then please just contact us
straight away to let us know
you are returning it and we
will refund your money once
we have received it.
Please note that if the item
is faulty or not as described
- we will refund all of your
money including postage and
packaging.
If the item is not the right
size or you have decided that
you no longer want the item
then we will fully refund your
money minus the actual cost
of posting the item to you which
will be calcualted at Royal
mail standard rates regardless
of whether free shipping has
been offered on the item or
not.
The above is subject to the
item being returned within 7
days of receipt.
This does not affect your statutory
rights under UK law.
4.
How long will delivery take?
We
aim to deliver within 2-3 days.
However, we cannot dispatch
the order until the payment
has fully cleared so please
bear this in mind if you pay
by e-cheque or something similar
which can take 10 days to clear.
UK delivery should be 2 days
after we have dispatched, Europe
around 5 days. Please allow
10 days after dispatch for a
worldwide package to reach you.
5.
What should I do if something
is wrong with my order?
If your order has not arrived
then contact us straight away.
If your order has been damaged
in transit then email us and
send the item back straight
away for a full refund. It must
be retruned within 7 days of
receipt.
6.
How can I contact you?
You can contact us using the
information provided HERE.
We should respond within 24
hours by email.
Our office address is:
The Vintage Revolution
Technology House
2 Lissadel Street
M6 6AP
You
can email us at : sales(at)thevintagerevolution.co.uk
You
can telephone us on 0844 884
8534 (Mon-Fri office hours)
7.
How do you grade the condition
of the vintage clothing?
It's
possible that we may miss small
flaws in the vintage item as
happens from time to time even
though we thoroughly check each
garment before offering it for
sale and re-check it before
dispatch. We use the following
information to grade our vintage
clothing:
Deadstock: True vintage
clothing that has never been
worn
Brand New: As stated.
Retro style clothing that is
modern and has never been worn
Mint: Vintage clothing
which is in mint condition.
No noted flaws
Excellent: May be very
minor noted flaws which in no
way will compromise the item
being sold
Very Good: Wearable as
purchased, should not have to
make any repairs. Item may have
a few more noticable flaws or
may be more worn in. As stated
still very wearable with lots
of life left in garment
Good: Wearable but may
have more noticable flaws. For
example a small stain that may
not wash out etc.
Fair: Repairs may be
needed and may have major flaws
that will be pointed out.
As seen: Occassionally
we will sell an item that is
in poor condition because it
may have special value attahced
to it. It is rare that we would
sell an item like this and all
flaws will be pointed out.
8.
How can I ensure I buy the correct
size?
We
measure the clothing whilst
they are lay flat on the floor,
in inches. It will be an exact
measurement, not an approximate
one so bear in mind that a comfortble
fit will usually be better.
Trousers and Skirts
Waist: Laid flat and then doubled
for the waist size
Inside Leg: From the inside
crotch, down the inseam to the
very bottom of the leg.
Skirt Length: Straight down
the back from the top to hem
at the bottom
Shirts, Blouses, Tops, Coats,
Jackets
Arm: Shoulder seam to wrist
cuff (including cuff if applicable)
Length: Straight down the back
of the garment not including
collar if there is one
Waist: Across normal waist when
laid flat then doubled
Chest/Bust: Measured across
when laid flat underarm to underarm,
then doubled
The following diagrams and charts
may be useful:
9.
I have items to sell - do you
buy vintage clothing?
We are not able to buy individual
items of vintage clothing.
10.
Can I use any part of your website
without permission?
No.
The Vintage Revolution name
and logo are trademarks and
should not be used without permission.
TheVintageRevolution.co.uk website
designs and layouts are subject
to copyright right laws and
other intellectual property
rights and cannot be used without
our permission.
Part of the website may be downloaded
or printed but can only be used
for personal reasons and is
strictly prohibited to be used
for any commercial reasons,
unless written consent has been
expressly given beforehand.
All copyrights and trademark
notices, marks, disclaimers
and other such elements must
be preserved and upheld at all
times.
11.
What are your terms and conditions/legal
notices?
By
agreeing to order products on
this site the buyer agrees to
buy at the price and in the
way described on the site. The
sellers acceptance of the order
is conditional on receipt of
payment, the ability of the
seller to provide the product
or service and there being no
error or innocent misrepresentation
by either party. Where, for
any reason the product/service
cannot be provided within 30
days any payment will be fully
refunded. All refunds are given
at the discretion of the company
management .
The buyer accepts responsibility
for judging the suitability
of the product for the buyers
required purpose.
The products, any advice, and
the presentation of the products
have been prepared in accordance
with English Law, but the seller
does not claim that they necessarily
accord with the laws of other
countries.
To the extent permitted by law
the seller excludes any warranties
in relation to the product.
However, the buyers statutory
rights are not affected.
The buyer acknowledges that
the seller may retain and use
the buyers details provided
with this order. The seller
confirms that it will not pass
these details to other parties
without the buyers consent,
except to the extent required
to perform this contract.
Any sale or service is subject
to English law and the sole
jurisdiction of the English
courts.
Disclaimer
We endeavour to ensure that
the information contained on
this site is true and accurate,
however, we cannot give any
warranty to that effect. We
cannot be responsible for the
consequences of reliance on
that information. However, this
disclaimer is not intended to
affect your statutory rights.
Please note that we cannot accept
any responsibility for the contents
of materials viewable from this
site which are not provided
or maintained by us. These materials
may be provided by (but not
limited to) links, frames and
portals.
12.
What is your Privacy Policy?
We
do not disclose buyers' information
to third parties other than
when order details are processed
as part of the order fulfilment.
In this case, the third party
will not disclose any of the
details to any other third party.
Cookies are used on this shopping
site to keep track of the contents
of your shopping cart, to store
delivery addresses if the address
book is used and to store your
details if you select to register
for an account. They are also
used after you have logged on
as part of that process. You
can turn off cookies within
your browser by going to 'Tools
| Internet Options | Privacy'
and selecting to block cookies.
If you turn off cookies, you
will be unable to place orders
or benefit from the other features
that use cookies.Data collected
by this site is used to:
a. Take and fulfill customer
orders
b. Administer and enhance the
site and service
c. Only disclose information
to third-parties for goods delivery
purposes .
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