FAQ'S

1. Do I need a PayPal or Google Checkout account to order?
2. How secure is ordering?
3. What is your returns policy?
4. How long will delivery take?
5. What should I do if something is wrong with my order?
6. How can I contact you?
7. How do you grade the condition of the vintage clothing?
8. How can I ensure I buy the correct size?
9. I have items to sell - do you buy vintage clothing?
10. Can I use any part of your website without permission?
11. What are your terms and conditions/legal notices?

1. Do I need a PayPal or Google Checkout account to order?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it. We use PayPal or Google Checkout to process all credit and debit card orders. We gladly accept all major credit cards including Visa, MasterCard, American Express and Switch/Solo etc, in addition to regular account payments through PayPal. We use PayPal for payments because they are one of the largest and safest processors. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). This means that we NEVER see your bank or account details. We do not accept cheques, postal orders or any other method of payment other than those listed above.

2. How secure is ordering?

All payments are processed by PayPal or Google Checkout, which means that we never see your bank or account details.
Any details that we do gather such as name and address will always be kept private. We will only use your details for the purpose you provided them for and we do not share, sell or swap your details with any third parties, at all - for any reason.

3. What is your returns policy?

We offer a FULL REFUND as long as the item is returned within 14 days of receipt. We do not require a 'good' reason. If you do not want it, for whatever reason, then please just contact us straight away to let us know you are returning it and we will refund your money once we have received it back in unused condition, as you bought it. Please note that if the item is faulty or not as described - we will refund all of your money including postage and packaging. If the item is not the right size or you have decided that you no longer want the item then we will fully refund your money minus the actual cost of posting the item to you which will be calcualted at Royal mail standard rates regardless of whether free shipping has been offered on the item or not. The above is subject to the item being returned within 14 days of receipt.
This does not affect your statutory rights under UK law.

PLEASE USE OUR RETURN FORM LOCATED HERE: RETURNS FORM

4. How long will delivery take?

We aim to dispatch the order within 2-3 days. However, we cannot dispatch the order until the payment has fully cleared so please bear this in mind if you pay by e-cheque or something similar which can take 10 days to clear.

UK delivery should be 5-7 days after we have dispatched. UK buyers please allow 7 days for delivery before contacting us about a delayed parcel. Europe should take around 7-14 days. Please allow 10-21 days after dispatch for a worldwide package to reach you.

5. What should I do if something is wrong with my order?

If your order has not arrived then contact us straight away. If your order has been damaged in transit then email us and send the item back straight away for a full refund. It must be retruned within 14 days of receipt.

6. How can I contact you?

You can contact us by email @ sales(a) thevintagerevolution.com. We should respond within 24 hours by email.

Our registered office is:
The Vintage Revolution
Technology House
2 Lissadel Street
M6 6AP

7. How do you grade the condition of the vintage clothing?

It's possible that we may miss small flaws in the vintage item as happens from time to time even though we thoroughly check each garment before offering it for sale and re-check it before dispatch. We use the following information to grade our vintage clothing:

Deadstock: True vintage clothing that has never been worn

Brand New: As stated. Retro style clothing that is modern and has never been worn

Mint: Vintage clothing which is in mint condition. No noted flaws

Excellent: May be very minor noted flaws which in no way will compromise the item being sold

Very Good: Wearable as purchased, should not have to make any repairs. Item may have a few more noticable flaws or may be more worn in. As stated still very wearable with lots of life left in garment

Good: Wearable but may have more noticable flaws. For example a small stain that may not wash out etc.

Fair: Repairs may be needed and may have major flaws that will be pointed out.

As seen: Occassionally we will sell an item that is in poor condition because it may have special value attahced to it. It is rare that we would sell an item like this and all flaws will be pointed out.

8. How can I ensure I buy the correct size?

We measure the clothing whilst they are lay flat on the floor, in inches. It will be an exact measurement, not an approximate one so bear in mind that a comfortble fit will usually be better.

Trousers and Skirts
Waist: Laid flat and then doubled for the waist size
Inside Leg: From the inside crotch, down the inseam to the very bottom of the leg.
Skirt Length: Straight down the back from the top to hem at the bottom

Shirts, Blouses, Tops, Coats, Jackets
Arm: Shoulder seam to wrist cuff (including cuff if applicable)
Length: Straight down the back of the garment not including collar if there is one
Waist: Across normal waist when laid flat then doubled
Chest/Bust: Measured across when laid flat underarm to underarm, then doubled.

9. I have items to sell - do you buy vintage clothing?

We are not able to buy individual items of vintage clothing.

10. Can I use any part of your website without permission?

No.
The Vintage Revolution name and logo are trademarks and should not be used without permission. TheVintageRevolution.co.uk & TheVintageRevolution.com website designs and layouts are subject to copyright right laws and other intellectual property rights and cannot be used without our permission. Part of the website may be downloaded or printed but can only be used for personal reasons and is strictly prohibited to be used for any commercial reasons, unless written consent has been expressly given beforehand. All copyrights and trademark notices, marks, disclaimers and other such elements must be preserved and upheld at all times. 11. What are your terms and conditions/legal notices?

By agreeing to order products on this site the buyer agrees to buy at the price and in the way described on the site. The sellers acceptance of the order is conditional on receipt of payment, the ability of the seller to provide the product or service and there being no error or innocent misrepresentation by either party. Where, for any reason the product/service cannot be provided within 30 days any payment will be fully refunded. All refunds are given at the discretion of the company management . The buyer accepts responsibility for judging the suitability of the product for the buyers required purpose.
The products, any advice, and the presentation of the products have been prepared in accordance with English Law, but the seller does not claim that they necessarily accord with the laws of other countries. To the extent permitted by law the seller excludes any warranties in relation to the product. However, the buyers statutory rights are not affected. The buyer acknowledges that the seller may retain and use the buyers details provided with this order. The seller confirms that it will not pass these details to other parties without the buyers consent, except to the extent required to perform this contract.
Any sale or service is subject to English law and the sole jurisdiction of the English courts.

Disclaimer
We endeavour to ensure that the information contained on this site is true and accurate, however, we cannot give any warranty to that effect. We cannot be responsible for the consequences of reliance on that information. However, this disclaimer is not intended to affect your statutory rights.
Please note that we cannot accept any responsibility for the contents of materials viewable from this site which are not provided or maintained by us. These materials may be provided by (but not limited to) links, frames and portals.